About Us & Frequently Asked Questions (FAQ)
Your trusted hub for valid Netcup discount codes and server management guides.
How do I redeem Netcup voucher codes from this site?
Select your preferred category (VPS or Root Server) on the home page and click "Copy". Then click "Redeem at Netcup Official Site". Paste the code into the "Gutschein / Code" field in your Netcup cart and confirm.
How do non-EU customers get 0% VAT exemption at Netcup?
Netcup automatically waives VAT (0% VAT) based on the country specified in your account settings. No separate manual application is required.
What payment methods does Netcup accept?
Netcup accepts: 1. PayPal (Recommended for international customers); 2. Credit Cards (Visa, MasterCard); 3. SEPA Direct Debit / Bank Wire.
What is the difference between billing cycle and contract term?
Netcup distinguishes between billing period (e.g. invoiced every 6 or 12 months) and contract term (e.g. 12 months). Contracts auto-renew unless cancelled prior to deadline.
How does Netcup handle cancellations and refunds (Widerrufsrecht)?
New orders come with a 14-day statutory right of withdrawal. You can cancel directly via the Customer Control Panel (CCP) within 14 days for a full refund.
What is the difference between Root Server and VPS?
1. CPU Resources: Root Servers provide 100% Dedicated AMD EPYC CPU cores without noisy neighbors. VPS use Shared Cores for max cost-efficiency; 2. Performance: Root Servers offer 2.5 Gbps network speeds and higher I/O.
Still Have Questions?
Read our practical tutorials on account verification, tax exemption, and server management.
Browse Tutorial Library