About Us & Frequently Asked Questions (FAQ)
Dedicated to providing server enthusiasts with real-time Netcup discount codes and server management guides.
How do I use the Netcup coupon codes shared on this site?
On our homepage, select the server category (VPS or Root Server) and click "Copy" on the voucher card. Then click "Redeem at Netcup Store". In the Netcup cart/checkout page, paste the code into the "Gutschein / Code" input box and click apply to receive your discount.
How do non-EU buyers get 0% German VAT exemption on Netcup?
Netcup automatically applies 0% VAT exemption based on the country specified in your account profile with no separate application required. All products for accounts registered in non-EU countries (such as China, United States, etc.) are automatically tax-free. Specific tax rates for different countries are clearly displayed in the language/country selector on the official Netcup website.
What payment methods does Netcup accept? Is PayPal supported?
Yes, Netcup supports: 1. PayPal (recommended for international buyers); 2. Credit Cards (Visa, MasterCard); 3. SEPA Direct Debit / Bank Transfer.
How do Billing Period and Contract Term work on Netcup?
Netcup has two distinct cycles: Billing Period (invoices billed every 6 or 12 months) and Contract Term (e.g., a 12-month commitment). For 12-month contracts, cancellation must be requested before the term end date; mid-term refunds are not granted under standard terms.
How do I cancel or request a refund from Netcup?
Netcup adheres to EU consumer protection laws. All new orders qualify for a 14-day unconditional withdrawal window (Widerrufsrecht). Within 14 days of purchase, you can submit a cancellation in the CCP panel for a full refund. After 14 days, cancellation takes effect at the end of the contract term (submit at least 31 days prior).
What is the main difference between Root Server and VPS?
1. CPU Performance: Root Servers feature 100% dedicated AMD EPYC CPU cores. Neighbors cannot affect your performance. VPS uses shared CPU cores with high cost-efficiency; 2. Networking & Virtualization: Root Servers offer higher port speeds (2.5 Gbps) and KVM virtualization built for demanding database and enterprise workloads.
Still have unanswered questions?
Check out our comprehensive technical tutorials covering pre-purchase setup, verification, VAT exemption, and server management.
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